Effective January 1, 2025
These terms and conditions are subject to the equipment supplier’s Terms & Conditions. By using our services, clients agree to abide by all applicable their policies and guidelines.
Any appropriate equipment supplier fees will be passed along to the client. These fees are in addition to the Data API fee and any government taxes or fees.
Subscriptions will automatically renew with a successive twelve month period unless cancelled by the client. The client must provide a cancellation notice as per the terms outlined in the Cancellation Terms section.
Clients may cancel their subscription by providing notice within 90 days of the renewal date. The cancellation will be effective at the end of the current annual term.
The monthly fee is detailed on the Sales Confirmation. RWP Services has the right to increase applicable monthly fees annually on January 1 by an amount not to exceed 5% of the fees due in the renewal term upon notice to the Client. Clients will be notified of the new fee amount at least 60 days prior to the effective date of the increase.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law principles. You agree that any dispute arising from or relating to the subject matter of these Terms shall be subject to the exclusive jurisdiction and venue of the state and federal courts located in Porter County, Indiana. By using our services, you consent to the personal jurisdiction of these courts.
An initial setup fee for the first MetricWatch Monitor at a site is detailed on the Sales Confirmation. RWP Services reserves the right to increase the applicable initial MetricWatch Monitor setup fees on an annual basis. Clients will be notified of any fee adjustments at least 60 days prior to the effective date of the increase.
The setup fee for any additional MetricWatch at a single site is detailed as per the Sales Confirmation. RWP Services reserves the right to increase the applicable additional MetricWatch Monitor setup fees on an annual basis. Clients will be notified of any fee adjustments at least 60 days prior to the effective date of the increase.
The monthly fee is detailed on the Sales Confirmation. RWP Services has the right to increase applicable monthly fees annually on January 1 by an amount not to exceed 5% of the fees due in the renewal term upon notice to the Client. Clients will be notified of the new fee amount at least 60 days prior to the effective date of the increase.
Clients may terminate their monitor by providing a 45-day notice. The termination shall take effect at the end of the notice period.
RWP Services retains ownership of the MetricWatch Monitor URL in perpetuity. The client is granted the right to view the URL and share it with members of their organization at their discretion for the duration of the service.
Any applicable government taxes or fees shall be passed along to the client. Clients are responsible for the payment of any taxes or fees imposed on their subscription or use of our services.
RWP Services shall not be held liable for the accuracy or completeness of the data provided by the scale. RWP Services is responsible solely for accurately and completely displaying the data provided by the scale.
RWP Services is not liable for any indirect, incidental, or consequential damages arising from the use of the monitor or MetricWatch, including business losses due to inaccurate data or system downtime.
While RWP Services strives for continuous uptime, there may be occasional interruptions due to maintenance, technical issues, or external factors beyond our control.
We value your privacy and are committed to maintaining a secure and transparent environment. Our subscription service is designed to operate without the collection, storage, or processing of any personal or sensitive information from users.
We do not request or retain data such as names, email addresses, payment details, or any other personally identifiable information. As a result, we do not share, sell, or disclose any user data to third parties.
While we do not collect personal data, we may use anonymized, non-identifiable technical information (such as browser type or usage statistics) solely for the purpose of improving service performance and user experience. This information is collected in a manner that does not identify individual users and is not linked to any personal data.
By using our service, you acknowledge and agree to this data privacy approach. If our data practices change in the future, we will update this section accordingly and notify users as required.
All proprietary technology, software, and branding associated with MetricWatch remain the exclusive property of RWP Services.
Clients may not alter, adapt, reverse-engineer, decompile, or otherwise modify any part of the service or its content without our prior written consent.
The service is provided for your internal business use only. Clients may not resell, sublicense, distribute, or otherwise exploit the service or any portion thereof for commercial purposes without express authorization.
Clients agree to use the service solely for internal business use or as described in our documentation or promotional materials. Any use of the service in a manner that violates applicable laws, infringes on intellectual property rights, or disrupts the functionality of the service is strictly prohibited.
RWP Services is not responsible for service failures due to unforeseen circumstances like natural disasters, cyberattacks, or government actions.
RWP Services reserves the right to update the Terms and Conditions with prior notice to clients.
The client is solely responsible for procuring and maintaining a compatible smart TV or monitor to access and display Monitor or MetricWatch properly. RWP Services does not provide display hardware and is not liable for any issues arising from client-owned equipment.